The staff were incredibly accommodating, making our stay personalized even though we don't speak Japanese. The hotel facilities were exceptional, particularly the private onsen and the public bath facilities featuring unique water. The location in the mountains was perfect for enjoying miles and miles of incredible hiking in the midst of nature. Additionally, the hotel was easily accessible by public transportation.

Everything was fantastic.

The staff were kind and attentive, even in the dark and snow. Exceptional service and great food. Wonderful cultural experience with Yukatas and hot springs. Spacious and comfortable rooms.

Nothing I didn't like to be fair.

I had such a pleasant stay at this hotel in the mountains, surrounded by lovely views. The staff were extremely polite and went above and beyond to help us, especially Hiro who even assisted us with the dangerous snowy conditions. The rooms were clean and comfortable, with a choice of bedding. I loved waking up to the beautiful snowy slopes outside my window. The hotel also provided great amenities, like a tea set and wooden block arrangement game. The onsen was a highlight, especially in the winter.

Nothing could be improved, everything was fantastic!

Nestled in the idyllic countryside, the hotel offers breathtaking views of the Yudaki falls and mountains, making it an ideal spot for a serene getaway. the rooms are spacious and cozy with Japanese style water boilers and complimentary yukatas. the onsen and souvenir shop are well equipped with different lotions and chocolates unique to the area.

The shuttle service to the nearby town runs only once per day, making it inconvenient wanting to explore more than the hotel surroundings.

I had such an amazing time at this hotel! The location is absolutely breathtaking, with stunning views of the mountains and the nearby lake. The staff were incredibly friendly and went above and beyond to make my stay memorable. I especially loved the private onsen, it was so relaxing and the perfect way to unwind after a day of exploring. The room had everything I needed and the breakfast spread was fantastic, offering both Japanese and Western options.

No major issues, everything was great!

We had a great stay at this hotel in Nikko. the staff were incredibly nice and accommodating, going out of their way to make us feel welcome. They may not have spoken much English, but they were still very friendly and made an effort to interact with us. Secondly, the hotel offered excellent value for money, with affordable prices for both the rooms and the on-site hot springs. We thoroughly enjoyed relaxing in the hot springs, which were clean and well-maintained. Lastly, the location of the hotel in the mountains provided stunning views from our room, adding to the overall experience. The breakfast options were also commendable, with a good variety of both Japanese and Western food to choose from.

Nothing to improve, everything was perfect.

Friendly staff and good food. During our Christmas stay, the staff was very welcoming and accommodating. They offered us a warm cup of tea upon arrival, and the dining experience was enjoyable, with a variety of dishes to choose from. the location was also convenient, with easy access to local attractions, and a shuttle service provided.

Outdated room and poor amenities. Unfortunately, the room did not meet expectations.

Great food and lovely staff. The onsen was amazing and the outdoor area was tranquil. Beautiful location near hiking trails and scenic lake. The spacious room with tatami flooring and tea service was a nice touch.

The room was a bit dated and in need of renovations. The bathroom was small and outdated.